Shiloh

Items are shipped within 3-5 business days via USPS first class unless expedited shipping is selected at checkout. 

Frances & Dean’s desire is that you be 100% satisfied with your purchase. If you are not satisfied, please contact us within 3 business days of delivery via email at info@francesanddean.com. Items must be unworn, in the original condition and packaging & include receipt please. Prior authorization must be obtained for all returns. Upon approval the item must be shipped within 7 days of approval. All Shipping costs on returns and/or exchanges are to be paid for by the customer.

 

Once we receive your return, a refund will be issued within 7-10 business days --EXCLUDING any shipping costs.

 

The following items cannot be returned or exchanged unless they arrived damaged:

• Custom or personalized orders

• Earrings

 

 

DAMAGED ITEMS:

If your order arrives damaged please contact F&D within 48 hours of delivery. Images of damages are required. This allows us to begin to process the USPS claim for you. Once received, a refund will be issued within 7-10 business days —EXCLUDING any shipping costs. F&D is not responsible for lost or damaged returns. Please be sure to insure your package.

Quality is one of our core values, which is why at Frances + Dean we use brass, bronze, sterling silver, fine silver & gold-filled metals. Filled metals far outlast silver or gold plated jewelry, as the metal is bonded to the core and does not chip or wear away. Gold-filled jewelry contains almost 100% more gold than gold plated. Gold-filled is not only more valuable, but is tarnish resistant as well as an economical alternative to solid gold. 

So when you are shopping for pieces with longevity, always make sure you you are purchasing, at a minimum, gold-filled or fine/sterling silver. In today’s market, the cost of sterling silver and gold-filled is more affordable, allowing you to invest more in the quality of your pieces. Overall you will be paying more than you would for gold or silver plated (usually), but the cost is so worth it!